How We Do it to Solve Global Buyer's Pain Points

GLOBAL BUYER’S PAIN POINTS

Pain point 1 - Lack of communication

It can be extremely daunting trying to negotiate complex business issues when communication is so difficult.
For example your supplier’s samples totally different with what you’ve confirmed,or the mass production packing details not exactly same as it in your contract.
And even worse the Logo print on the hat ribbon are wrong for your mass production order… All of those are because of lacking communication during the job processing.
To get around this problem,customer can always ask our contacts for the skype /whatsapp number and chat online.
We are more than happy to talk with our customer in case of urgent things and to be solved instantly.Also an email will be sent as a record after online talking.

Pain point 2 - Unreasonable price-raising

Unreasonable price raising is really a headache and will lose your sleep after you sign a contract with a supplier .
Because everything confirmed and your profit also be locked at such percentage,however the supplier come to ask for a price rising .
And for us as we are always considering long term relatioship with our customer,so we will never request a unreasonable price-raising with our customer.

Pain point 3 - Low quality issue

Low quality issue including Cosmetic defects,Damaged items,Wrong colour/size,Functional defective items,Substandard material or components,Transportation damages,Substandard packaging for the products etc.
These issues on quality mainly come with 2 causes :
Cause A – Misunderstanding between the supplier and the customer
Cause B – The supplier is cheating the importer quality
As state in the point 1 if the importer choose a trustworthy supplier like us do well in communicating ,then these quality issue will be not existing.

Pain point 4 - Shipment delays

Almost customers have their schedule on the goods importing from China,always the preparing time is 2-3 months.That means 80-90 days before they are preparing to contact the supplier for the coming orders .Even if the order is in a big volume scale then 2-3 months maybe not enough.There 2 main factors maybe lead to a delay of shipment :

Factor A – Without communication and careful following-up schedule ,the supplier can not finish the products on time.
Factor B – Even the products finished on time,but they are not familiar with the export procedure and they don’t know how to do the paperwork with customer assigned forwarder,for example they forgot to book the vessel space one week before ETD with the forwarder,they forgot to send ISF(Import Security Filing) to the CNEE and confirm with CNEE 48 hours before the ETD .

So when you are working with us ,these problems will be disappeared based on our strict following-up schedule and experienced team rendering in this area more than 10 years.

Pain point 5 - Bulk not match sample

Sample was confirmed in a high standard of quality, but for bulk it turns to be significant different than those samples, why this happen, most of this issue comes from lack of experiences from the sales team when communicate with the buyer, for samples the client demand on a high standard, the sales want to get the order and arrange sample in a high standard, but they did not considering the bulk production. Which will totally make orders fail in the end, even probably the sampling is successful in some way.

Pain point 6 - Low efficient

For a custom order need to wait till 45-60days? It is too late Especially there is event scheduled.

OUR WORK FLOW

Stage 1: Communication and Graphic Design

– When customer dont have a finished drawings,Only with the initial idea and artwork our factory engineers can help customer make graphic mock-ups with your logo, these mock-up also evaluated by our plant production manager so as to check its possibilities for production,then we send these images or drawings to customer for approval.
– If customer provide finished drawings, then we will have the plant production manager check the drawings for technical feasibility,if required modification our designer will adjust them in consultation with you.

Stage 2: Tooling and sampling

If customer need a customized size of hat so we have to set-up new hat molding . it always take 2-3 weeks on the complexity of the tooling.Then customer can choose the color of the hat and ribbon ,so we will start sampling accordingly.Always take 6-7 days for a pre-production sample.

Stage 3: Sample sending for approval

After our sampling room finished the first set of products which made from the new mold are the pre-production samples (PPS). Our QC will check them thoroughly, and after that we will send you 1-2 PPS for approval. We are glad to receive your feedback once you have received the pre-production sample.If some minor changes are required,we will inform the factory and they will produce new pre-production samples. Minimal running changes could also be done at the beginning of mass production and our QC team will check these on the production samples or with an in-line inspection.

Stage 4: Producción

Después de la aprobación de la muestra y la confirmación del pedido.,Nuestra línea de producción comenzará a producir según el cronograma crítico anterior que confirmamos con el cliente.. Una vez iniciada la producción, se utilizará un diagrama de flujo de producción para cada paso de la producción, desde la preparación del material hasta el final de la producción.. The production flow chart just like this one below –

Stage 5: Inspection

Para cada pedido, Se lleva a cabo una inspección final una vez finalizada la producción.. Estamos orgullosos de decir que trabajamos con el nivel de inspección general II durante nuestra inspección final.. Esto hace que nuestros valores AQL estándar sean los más 0 para defectos críticos, 1.0 para defectos importantes y 2.5 por defectos menores.

Level II inspection levels are typically used for retail goods, and therefore it is a more stringent standard than the one typically used for promotional products (0 for critical, 2.5 for major and 4.0 por defectos menores). We take this more stringent approach to inspection because we value getting things right the first time around.

Para pedidos de mayor cantidad, nuestro personal de control de calidad lleva a cabo uno (o más) inspecciones en línea además de la evaluación de muestras de producción e inspecciones finales para garantizar que se cumplan los estándares de calidad de producción.

Stage 6: Envío

Generalmente nuestros productos serán entregados a América del Norte por transporte marítimo.. El tiempo de entrega es de aprox.. 30 – 40 Días incluyendo despacho de aduana y transporte en América del Norte.. Por supuesto, ofrecemos otras opciones para cantidades más pequeñas o proyectos muy urgentes..
Puedes elegir entre transporte aéreo, Servicio expreso como DHL,Fedex,UPS y TNT. El tiempo de entrega es entre 2 – 10 Días incluyendo despacho de aduana y transporte en América del Norte.. Nuestro proveedor de servicios especializado se encarga del despacho de aduanas cuando se elige la opción de entrega DDP., y la mercancía será entregada en su puerta o en el almacén de su cliente.

SOLVE THIS PAIN POINTS WITH CNCAPS

These Are The Keys Of Our Success

Precio directo de fábrica

When you work with us you will get direct factory bottom price for your hats and caps

You'll be more competitive

We are direct factory supplier, which make your business more flexible and low price when purchasing, more cost and energy saving for you.

Garantía de calidad

You can get one year product quality guarantee from CNCAPS after receiving goods.

Safe purchasing

Each product must be inspected by our inner QC team ,or also welcome customer appointed a 3rd party for goods inspection during production or before delivery.

Time Management

A critical path schedule will be listed before ordering, So you can have a forecast

Strict schedule

We know your time is limited and costly – we significantly reduces the time required by you to source, order and manage the processes required to meet your needs.

Dedicated Team

Our dedicated corporate sales team will provide 7x24 service for you. Always standing by.

7x24 Service a week

Working with CNCAPS, A dedicated corporate contracts team deals with all of your company’s questions ensuring you get the answers that you need

WHAT WE FOCUS ON

Time/price/quality Triangle Management

For years we focused on how to balance these three factors (price,quality & delivery time) for every chance of business. Our mission is to help you adjust the triangle factors so as to have a long-lasting relationships with your clients, same as what we treat with our customers.

OUR EXPORT TEAM

Working With Passion

When you work with CNCAPS, you work with a team of passionate, creative marketers who are all singularly focused on your hats manufacturing, making a difference for you and your customers.